How To Access Live Support via Chat
Step 1: Log In to Your Account
- Navigate to the official REI Capital portal at REIcm.io
- Enter your registered email address and password
- Complete two-factor authentication if enabled
-
Step 2: Locate the Support Chat Feature
- Desktop Users:
- After logging in, look for a floating chat bubble icon persistently located in the bottom-right corner of your
dashboard
- The icon is blue with a white speech symbol for high visibility
- Mobile Users:
- The chat interface automatically adapts to mobile view
- Same bottom-right positioning ensures consistent user experience across devices
-
Step 3: Initiate a Support Conversation
1. Click/tap the chat bubble to open the messaging interface
2. Type your question or describe your issue in detail in the text field
3. Include relevant:
- Account information (without sensitive details)
- Error messages (copy exactly)
- Screenshots (use the attachment paperclip icon)
Response Protocol:
- Typical response time: 1-2 minutes during business hours (9AM-5PM EST, M-F)
- For complex issues, support may escalate your ticket - you'll receive a case number
StepStep 3: Initiate a Support Conversation
1. Click/tap the chat bubble to open the messaging interface
2. Type your question or describe your issue in detail in the text field
3. Include relevant:
- Account information (without sensitive details)
- Error messages (copy exactly)
- Screenshots (use the attachment paperclip icon)
Response Protocol:
- Typical response time: 1-2 minutes during business hours (9AM-5PM EST, M-F)
- For complex issues, support may escalate your ticket - you'll receive a case number
3: Initiate a Support Conversation
1. Click/tap the chat bubble to open the messaging interface
2. Type your question or describe your issue in detail in the text field
3. Include relevant:
- Account information (without sensitive details)
- Error messages (copy exactly)
- Screenshots (use the attachment paperclip icon)
Response Protocol:
- Typical response time: 1-2 minutes during business hours (9AM-5PM EST, M-F)
- For complex issues, support may escalate your ticket - you'll receive a case number
2. Self-Service Support Options
When to Use the Help Center:
- Outside business hours
- For non-urgent inquiries
- To research before contacting support
Accessing the Help Center:
1. Visit support.reicapitalmanagement.net/help-center
2. Browse by category:
SectionCoversAccount SecurityPassword resets, 2FA setup, login issuesInvestment PortalCapital Growth features,
transaction guidesDocumentationKYC requirements, tax forms, complianceFAQTop 25 most common questions with video answers
Advanced Search Tips:
- Use quotation marks for exact phrases ("wire transfer failed")
- Filter by last updated date for current procedures
- Click "Contact Us" button on any article to open a pre-populated support ticket
3. Support Escalation Path
Tier 1: Chat Support (Immediate)
- Basic platform navigation
- Account access issues
- Payment troubleshooting
Tier 2: Email Support (<24hr response)
- Document verification
- Investment-specific questions
- Technical bugs
Tier 3: Scheduled Callback
- Complex portfolio management
- Legal/compliance matters
- High-value transaction support