Home Online Investment Portal (GRIP) How To Access Live Support via Chat

How To Access Live Support via Chat

Last updated on May 03, 2025

Step 1: Log In to Your Account

  • Navigate to the official REI Capital portal at REIcm.io

  • Enter your registered email address and password

  • Complete two-factor authentication if enabled

Step 2: Locate the Support Chat Feature

  • Desktop Users:

    • After logging in, look for a floating chat bubble icon persistently located in the bottom-right corner of your dashboard

    • The icon is blue with a white speech symbol for high visibility

  • Mobile Users:

    • The chat interface automatically adapts to mobile view

    • Same bottom-right positioning ensures consistent user experience across devices

Step 3: Initiate a Support Conversation

  1. Click/tap the chat bubble to open the messaging interface

  2. Type your question or describe your issue in detail in the text field

  3. Include relevant:

    • Account information (without sensitive details)

    • Error messages (copy exactly)

    • Screenshots (use the attachment paperclip icon)

Response Protocol:

  • Typical response time: 1-2 minutes during business hours (9AM-5PM EST, M-F)

  • For complex issues, support may escalate your ticket - you'll receive a case number

StepStep 3: Initiate a Support Conversation

  1. Click/tap the chat bubble to open the messaging interface

  2. Type your question or describe your issue in detail in the text field

  3. Include relevant:

    • Account information (without sensitive details)

    • Error messages (copy exactly)

    • Screenshots (use the attachment paperclip icon)

Response Protocol:

  • Typical response time: 1-2 minutes during business hours (9AM-5PM EST, M-F)

  • For complex issues, support may escalate your ticket - you'll receive a case number

3: Initiate a Support Conversation

  1. Click/tap the chat bubble to open the messaging interface

  2. Type your question or describe your issue in detail in the text field

  3. Include relevant:

    • Account information (without sensitive details)

    • Error messages (copy exactly)

    • Screenshots (use the attachment paperclip icon)

Response Protocol:

  • Typical response time: 1-2 minutes during business hours (9AM-5PM EST, M-F)

  • For complex issues, support may escalate your ticket - you'll receive a case number

2. Self-Service Support Options

When to Use the Help Center:

  • Outside business hours

  • For non-urgent inquiries

  • To research before contacting support

Accessing the Help Center:

  1. Visit support.reicapitalmanagement.net/help-center

  2. Browse by category:

SectionCoversAccount SecurityPassword resets, 2FA setup, login issuesInvestment PortalCapital Growth features, transaction guidesDocumentationKYC requirements, tax forms, complianceFAQTop 25 most common questions with video answers

Advanced Search Tips:

  • Use quotation marks for exact phrases ("wire transfer failed")

  • Filter by last updated date for current procedures

  • Click "Contact Us" button on any article to open a pre-populated support ticket

3. Support Escalation Path

Tier 1: Chat Support (Immediate)

  • Basic platform navigation

  • Account access issues

  • Payment troubleshooting

Tier 2: Email Support (<24hr response)

  • Document verification

  • Investment-specific questions

  • Technical bugs

Tier 3: Scheduled Callback

  • Complex portfolio management

  • Legal/compliance matters

  • High-value transaction support